Help and terms
Tickets, refunds, travelling with children and open data — everything worth knowing before you set off.
Ticket types
Refunds and changes
Refunding a ticket
The refund terms are set by the trip's organizer — you will find them beside the prices on the trip page and in the details of the ticket you bought. A ticket can also be transferred to somebody else: change the passenger details in your account and the new ticket arrives by e-mail.
A cancelled trip
If it is us who cancel a trip, the refund is full and automatic — add-on services included, within three working days.
Frequently asked questions
Helpline
+48 71 000 00 00
Daily 8:00–20:00
Complaints
przejazdy@railops.example
A reply within 14 days
Help on the day
+48 601 000 000
Open from check-in until the return
Open data
We publish special-train timetables in GTFS and NeTEx, and live information in GTFS-RT. The data is licensed CC BY 4.0.